Privacy Policy

Last Updated: December 2024

Welcome to Tenra AI Multichat, operated by Risefall (“we”, “our”, or “us”). Your privacy is critically important to us, and we are committed to protecting the information you provide while using our application.

1. Information We Collect

1.1 Personal Information

When you use Tenra AI Multichat, we may collect:

Your username, display name, and profile picture (via connected platforms).
Your email address (for support and account management purposes).
Data related to subscriptions, donations, and platform interactions.

1.2 Automatically Collected Information

We automatically collect certain information, including:

Your IP address and device information (browser, OS, etc.).
Usage logs, such as chat messages processed, platform activity, and performance metrics.
Cookies and tracking tools for functionality and analytical purposes.

2. How We Use Your Information

We use collected information to:

Provide real-time chat aggregation across platforms (YouTube, Twitch, TikTok, Trovo).
Enable features like voice synthesis, widgets, and notifications.
Respond to inquiries and provide customer support.
Ensure performance and security of our service.

We do not sell or share your personal data for marketing purposes. However, we may share data with:

Third-party services that facilitate app functionality (e.g., speech synthesis APIs).
Law enforcement, when required by legal processes.
Platform providers (YouTube, Twitch, etc.) for seamless service integration.

4. Third-Party Platforms and APIs

When connecting external platforms, your data is processed per their policies:

4.1 YouTube Data

When you connect your YouTube account to Tenra AI Multichat, we access and store the following information:

Your YouTube username and channel ID.
Profile picture and channel statistics (e.g., subscriber count, video count).
Chat messages and interactions during live streams.
Video details such as titles, descriptions, and view counts.

This data is used to provide real-time chat aggregation, enhance user interaction, and enable features like notifications and analytics. We do not share this data with third parties except as required for service functionality and legal compliance.

4.2 Protecting Your YouTube Data

To protect your YouTube data, we recommend the following:

Regularly review and update your YouTube account security settings.
Use strong, unique passwords for your YouTube account and enable two-factor authentication.
Be cautious of phishing attempts and do not share your login credentials with untrusted sources.

4.3 YouTube API Quota

To ensure smooth operation and access to YouTube API services, we may need to request additional quota from YouTube. This process may involve:

Providing detailed information about our application's usage and data access patterns.
Ensuring compliance with YouTube's API terms of service and privacy policies.
Implementing efficient data usage practices to optimize API requests and minimize quota consumption.

4.4 Revoking Access and Managing Your Data

You can revoke Tenra AI Multichat's access to your YouTube data at any time via the Google security settings page. Visit Google Security Settings to manage or revoke API access for connected applications.

5. Cookies and Tracking

We use cookies to enhance your experience and analyze usage patterns. You may disable cookies via your browser settings, though this may impact certain features.

6. Data Security

We employ industry-standard security measures to protect your information. However, no transmission of data over the Internet is completely secure, and you acknowledge this risk.

7. Account Deletion

If you wish to delete all associated data, please send a request to support@risefall.org. Note that this action is irreversible.

8. Your Rights

You have the right to:

Access and update your personal data.
Request deletion of your data.
Withdraw consent for data processing.